Reference no: EM133382396

You are the customer support manager for a small software manufacturer. The newest addition to your 10-person team is Ahmed, a recent college graduate. He is a little overwhelmed by the volume of calls but is learning quickly and doing his best to keep up. Today, as you performed your monthly review of employee email, you were surprised to see that Ahmed has received several messages from employment agencies. One message says, "Ahmed, I'm sorry you don't like your new job. We have lots of opportunities that I think would much better match your interests. Please call me, and let's talk further." You're shocked and alarmed. You had no idea he was unhappy, and your team desperately needs his help to handle the onslaught of calls generated by the newest release of software. If you're going to lose him, you'll need to find a replacement quickly. You know that Ahmed did not intend for you to see the email, but you can't ignore what you saw. Should you confront Ahmed and demand to know his intentions? Should you avoid any confrontation and simply begin seeking his replacement? Could you be misinterpreting the email? What should you do?