Conforming quality and target-oriented quality

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Reference no: EM132275086

PART D: ESSAY

INSTRUCTION: Please answer all questions.

1. Identify the ten determinants of service quality. Describe two of them in a sentence or two each

2. What is the difference between conforming quality and target-oriented quality?

3. How are environmental issues linked to the process choice? Won't being an environmentally conscious firm drive up costs and take away any competitive advantage? Discuss, with examples to support your position.

4. Identify five examples of technology's impact on services. Specifically, identify one of these that has led to labor cost reductions. Discuss briefly. Can you add an item, not identified in the textbook, to this list?

5. What is the purpose of aggregate planning? Describe some demand and capacity options for implementing plans.

6. Ifa service firm were to attempt a pure level strategy for aggregate planning, should its level of output be at average demand, peak demand, or minimum demand?

Reference no: EM132275086

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