Conflict resolution skills to handle difficult situation

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Reference no: EM133209447

A middle-aged person approaches the bar and requests a drink.

You are required to assess the customer's intoxication levels. taking into account factors that may affect individual responses to alcohol.

Describe to the customer at least three indicators of intoxication that you have experienced in the customer's behaviour and identify suitable intervention strategies to prevent intoxication.

Following responsible service principles. take the appropriate actions according to organisational requirements, the specific situation. and provisions of state or territory legislation and regulations. Describe the legal requirements to the customer.

It is important that you use appropriate communication methods and conflict resolution skills to handle the difficult situation.

If situation moves beyond the scope of your responsibility refer it to the appropriate person, informing your colleagues of your actions.

Reference no: EM133209447

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