Conflict management and negotiation processes

Assignment Help HR Management
Reference no: EM132003091

CASE STUDY - Managing multicultural teams

When a major international software developer needed to produce a new product quickly, the project manager assembled a team of employees from India and the United States. From the start, the team members could not agree on a delivery date for the product. The Americans thought the work could be done in two or three weeks; the Indians predicted it would take two to three months.

As time went on, the Indian team members [due to their culture of non-direct communication) proved reluctant to report setbacks in the production process, which the American team members would find out about only when the work was due to be passed to them.

Such conflicts, of course, may affect any team, but in this case they arose from cultural differences. As tensions mounted, conflict over delivery dates and feedback became personal, disrupting team members' communication about even mundane issues. The project manager decided he had to intervene - with the result that both the American and the Indian team members came to rely on him for direction regarding minute operational details that the team should have been able to handle itself.

The manager became so bogged down by quotidian issues that the project careened hopelessly off even the most pessimistic schedule - and the team members never learned to work together effectively.

Source: Brett, J., Behfar, K. and Kern, M. (2006) Managing multicultural teams. Harvard Business Review, 8401), November, pp. 84-6.

This case is representative of the workplace of today and the future - a workplace increasingly diverse in terms of age, gender and culture, which makes the conflict management and negotiation processes increasingly complex.

Questions

1. What complexities do these diversity factors add to conflict management and negotiation processes?

2. What strategies need to be put in place to deal with these?

3. What training and development strategies need to bet developed by an organisation to deal with the challenges of managing a culturally diverse Team?

Verified Expert

The following study is enacting over the multicultural team diversity within a software company. the study reflects some complexity which arises out of cultural diversity to the conflict management and negotiation process. moreover there has been reference of some strategies for resolving such complexities. the training and development strategies for culturally diversified team has been also discussed here.

Reference no: EM132003091

Questions Cloud

What is the dividend payment per share in 2016 : If dividends are expected to grow at the same arithmetic average growth rate of the last nine years, what is the dividend payment per share in 2016?
What was the cumulative incidence of breast cancer : MPH 529: Independent Study for Epidemiology Examination. What was the prevalence of breast cancer "survivors" on December 31, 1999? Use base of 100
What are the market portfolio return- variar corresponding : If r0 = 0.02, what are the market portfolio return and variar corresponding weights ?
What is b2bs wacc it the firm faces an average tax rate : Suppose that B2B, Inc., has a capital structure of 37 percent equity, 18 percent preferred stock and 45 percent debt.
Conflict management and negotiation processes : What complexities do these diversity factors add to conflict management and negotiation processes - What strategies need to be put in place to deal with these
What would be beers forecasted roe : Suppose Beer's management concluded that it has $500 of redundant assets that it could sell for $500, which would be used to reduce common equity.
What apr must the account offer in order for you to achieve : You want to find a bank account that offers an interest rate that will allow you to make withdrawals to pay your monthly expenses.
What would michael porter say call this news : Now suppose you hear another new steel mill is going to be built in Phoenixville, about 280 east, closer to market and ports.
What is the minimum amount you need to deposit : What is the minimum amount you need to deposit in your account each month in order to reach $5,000 in 20 months?

Reviews

len2003091

5/31/2018 7:07:12 AM

Hi This case is representative of the workplace of today and the future - a workplace increasingly diverse in terms of age, gender and culture, which makes the conflict management and negotiation processes increasingly complex. there the above assignment should contain all the hr strategies

Write a Review

HR Management Questions & Answers

  Improve problem solving capabilities within organization

Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.

  Influence tactics help in reducing organizations politics

Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.

  Report on citigroup''s hr service level agreement

Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..

  A project report on hrm

Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..

  Hrp: recruitment and selection

Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.

  A project report on study of statutory complainces

Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.

  Operant conditioning and Reinforcement

Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.

  Effectiveness of training programs in achieving customers an

The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.

  A critical analysis of hr processes and practices in fedex c

FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.

  Integrating culture and diversity in decision making

People in the organization are known as Google where they share common goals and have common vision.

  Impact of employee attrition on people management in organis

Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.

  Labour dissonance at maruti suzuki india limited: a case stu

This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd