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Identify the strategies the manager could use to resolve the conflict between Emma and Isabella to return to a supportive climate again.
Emma and Isabella attend the front office at an urgent care facility. They have worked together for over 5 years and enjoy collaborating on projects. As their manager, you have asked them to work together to start team training on effective communication in the workplace.
Emma feels that it is important to provide hands-on learning (e.g., role play) while Isabella feels that a lecture is the most appropriate format for this team. Emma defends her point by saying that her sister has been a teacher for 10 years, and she has proven that hands-on learning increases the engagement and likelihood of remembering the training material.
Isabella feels that Emma does not account for her 10 years of experience in the medical office and voices her disgust with Emma and her lack of appreciation for her experience. Isabella storms off and leaves Emma to finish the work.
Emma approaches the manager and complains that she has been left to complete the training because Isabella refuses to talk or work with her.
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