Reference no: EM133510697

The video case "Handling Conflict Among Staff" shows a conflict between two nurses in the workplace that is affecting their ability to provide optimal care to their patients. The conflict in this video is between a floor nurse named Carol and a staff pool nurse named Fred. The video begins with Carol talking negatively about Fred to one of her co-workers on the floor. Carol is heard complaining about Fred being assigned an easier patient load and making more money than her. Fred overhears this conversation occurring about him but decides to not speak up about it. Later on, Fred approaches Carol in the hall and asks for her help with getting a patient out of bed. Carol responds aggressively stating that she has enough of her own work to do, therefore she won't help him with this task. Carol also makes a passive-aggressive remark again regarding Fred's pay and "easy" patient assignment to him. After this interaction, Fred decides that he should go to his supervisor with this issue so that a resolution can be found. The supervisor then sits both of the nurses down to discuss each owns side of the situation that occurred. Once the conflict is discussed, Carol brushes over the situation acting as if she did nothing wrong. The supervisor then concludes the conversation by emphasizing the importance of teamwork in the workplace and treating everyone with respect.

1. Based on this scenario, how would you describe the issue with the conflict and the steps taken to mitigate the impact of the conflict?

2. How would manager should take opportunity like this to build the team and effectively deal with the inappropriate behavior?