Conflict and negotiation, Appeal to common goals- Focusing

Conflict and negotiation

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Reference no: EM132247135

Conflict and Negotiation

Indirect strategies:

Appeal to common goals- Focusing the attention of potentially conflicting parties on one mutually desirable conclusion. In a course team, where members are arguing over content choices for PowerPoint presentation, for example, might be help to remind everyone that the goal is to impress and get an “A” for the presentation and that is only possible if everyone contributes their best.

Upward Referral: uses the chain of command for conflict resolution. Problems are moved up rom the level of conflicting individuals or team for more senior managers to address. If conflict is severe and recurring, the continual use of upward referral may not result in true conflict resolution. Higher managers removed from day-to-day affairs may fail to see the real causes of a conflict, and attempts at resolution may be superficial. In addition, busy managers may tend to blame the people involved and perhaps act quickly to replace them.

Direct Strategies:

Lose-lose conflict - Nobody gets what he or she wants; underlying reasons remain unresolved. Strategies include:

Avoidance-pretending a conflict does not really exit.

Accommodation- playing down differences and finding areas of agreement.

Compromise- giving up something valued to the other.

Win-Lose conflict -One party achieves its desires at the expense and to the exclusion of the other party’s desires.

Competition – seeks victory by force, superior skill, or domination

Authoritative command – uses formal authority to end conflict.

Instructions

One sign of workplace (and life) behavioral maturity is knowing when to use a particular conflict management strategy. Ideally, we strive to become well-versed in all conflict management strategies so that we can make a sound decision about what technique is appropriate to use for a given situation.

Discuss situations in the business life and personal life where you have used these above 2 of the Indirect strategies and 2 of the Direct strategies. (Be sure to clearly tie your discussion to above information content) Submit a 450-500 word response and specified the strategies.

Please write in your own words and appropriate answers.

Reference no: EM132247135

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