Conflict and behaviours and de-escalating situation

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You work in a Youth shelter often doing full overnight shifts. A new resident, Joan, age 15, has decided that as it is Friday night she will go out. Joan is there because she has previously run away from home where she may have been abused. Joan's parents are both successful professionals who migrated to Australia (from Hong Kong) when Joan was 7. Joan is unable to be fostered due to behavioural issues. You advise her that curfew is 6 pm regardless of the day and that if she returns later than that she will be refused entry. Joan begins to act out by swearing at you and threatening to throw her bag at you. Other residents at the house are in the room. They age between 12 and 16.

Review managing the conflict and behaviours and de-escalating the situation

You have other young people in the area how do you keep everyone safe

How are you going to Manage the conflict with Joan and

De-escalate the situation

Reference no: EM133528603

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