Reference no: EM131815473

Mr. Albertson left the office at 12:30 p.m. for a luncheon with one of the city managers in the area. The managers are having lunch at Hills Country Club. Mr. Albertson told you he would return at 2 p.m. At 1 p.m. the president of CanAsian calls to say it is imperative that he speak to Mr. Albertson before 1:30 p.m. How do you respond?

At 2:15 p.m., Mr. Albertson is back in the office and is in a conference with several of the people who report to him. The conference should not last more than a half hour. At 2:30, Mr. Gonzales, chairperson of the University Board of which Mr. Albertson is a member, calls and asks to speak to Mr. Albertson. How do you respond?

At 3 p.m., Mr. Albertson leaves the office to play golf with the president of the Chamber of Commerce. Mr. Wittaker, a valued client, calls at 4 p.m. to ask Mr. Albertson to stop in to see him the first thing in the morning. You notice that Mr. Albertson has an important meeting at 8 a.m. How do you handle the call?

At 9:20 a.m. the next day, while Mr. Albertson is meeting with Mr. Wittaker as requested the previous afternoon, another client, Ms. Lorton, telephones and asks that Mr. Albertson call her at 555-0100 at 2 p.m. today. How do you respond to Ms. Lorton?