Conducting a structured and unstructured interview

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Reference no: EM133331766

Assignment:

Sanjit has recently joined the continuous improvement department of an online retailer. The customer service manager has come to Sanjit with a concern that the number of complaints related to incorrect orders has increased in the last month.

Sanjit has decided to undertake a research project to help understand the situation.

After conducting preliminary and secondary research, Sanjit decides he would like to conduct interviews with members of the warehouse staff to further understand the issue.

Sanjit is debating between conducting a structured and unstructured interview. List two differences between a structured and unstructured interview . Provide a recommendation on which you would suggest Sanjit conduct and why?

Reference no: EM133331766

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