Conducting a local tour with international visitors

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Reference no: EM133165457

CASE STUDY. Read the case given below Answer the follow up question briefly and substantially.

King Benjamin is a staff guide in YG Travel and tours; he will be conducting a local tour with international visitors from different countries. They are excited to see the wonders of the Philippines. Their first destination is Manila Luneta Park. The tour was running smoothly until one of the guests is trying to overpower the commentary that King Benjamin is giving; he is what we call the know- it- all guests to the point that he even argued on King Benjamin's information giving them.

Follow Up- question:

a. If you were in the position of King Benjamin, how would you handle the guest?

b. Given the situation, if you were in her position during that time, what is the first thing you have to keep in mind?

c. How would you save the injured tourist?

Reference no: EM133165457

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