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Conduct training needs analysis

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Reference no: EM132290269

Below are example of job titles available in the market, choose any of those listed Jobs or any job as your preference:

1. Customer service representative
2. Call center agent
3. Accountant
4. Banker
5. Quality manager
6. Lecturer

You are required to answer all the below Questions according to the job you have chosen from the list above

A. Carry out job analysis on this job
B. Conduct training needs analysis
C. Outline the objectives of the training program
D. Design the training program
E. Conduct the training
F. Evaluate the effectiveness of the training program using various methods of evaluation
G. Discuss employees' development problems in this organization and suggest suitable solutions to the problems

Instructions for the assignment:

1. This is individual assignment. Individual report needs to be generated and submit individually.

2. Total words count should not exceed 2000 words.

3. The assignment should have a cover page, table of contents, introduction, answers to the questions, conclusion, and appropriate references.

4. The report should be done in Word, font size 12, font style Times New Roman, text colour black, colours can be used ONLY in appendices; main body of the report should be black and white.

Verified Expert

The paper is the related to the strategic implementation of the policies by the training and the development of the customer service agent.This paper also highlights the requirement of the new policies and procedures required by the HR organization. This paper has been prepared in Microsoft Word Document.

Reference no: EM132290269

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Reviews

len2290269

4/22/2019 1:44:46 AM

The Report should be prepared according to the following instructions: The group report should be submitted in week 9, individual reflection in week 11 through Moodie and the presentations will be held during week 10 according to the class schedule. Late submission shall be penalised as per the norms of MEC mentioned in the Module Information Guide.

len2290269

4/22/2019 1:44:38 AM

Evaluation criteria Evaluation Criteria Marks Introduction 10 A. Carry out job analysis on this job 10 13. Conduct training needs analysis 10 C. Outline the objectives of the training program 10 D. Design the training program 10 E. Conduct the training 10 F. Evaluate the effectiveness of the training program using various methods of evaluation II 10 G. Discuss employees' development problems in this organization and suggest suitable solutions to the problems 10 Conclusion 10 Format of the report and referencing 10 100 Total Marks

len2290269

4/22/2019 1:44:25 AM

Instructions to Student: • Students should read the case study carefully and have to answer all questions. • Individual report needs to be generated and submit individually. • The weightage of this assessment is 30% • Submission date: week 8 • Marks awarded in the assessment are provisional till it is approved by the Exam Board • Viva will be conducted when required.

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