Reference no: EM132939581

Question After three months in her new role as Director of Human Resources (HR) at Customers First, Deborah Ketson feels confident she has identified the significant HR issues at the company. She has prioritized the issues and is meeting with company president Joan Bates to make her recommendations. Deborah is prepared to discuss her top priority, which is to conduct an organisation-wide job analysis and job evaluation project in order to start building a more internally consistent pay structure.

The company's quick growth has led to several problems with its compensation structure. Much of the company's hiring has occurred in response to a new contract, and pay was set based on the current market rate for CSRs in order to attract the right talent. Deborah has heard  many complaints from the supervisors about inequities in the pay of the CSRs. The supervisors are concerned that the inequities may lead to turnover among some of the staff. Deborah has examined the pay rates of the CSRs across the organization and agrees with the supervisors that there are some concerns.

Required:

A. According to the case, discuss TWO (2) reasons why it is important to conduct an organisation-wide job analysis and job evaluation.

B. Briefly explain THREE (3) benefits to Customer First in having a pay policy.

C. Recommend TWO (2) job evaluation methods that can be used in order to build a more 'consistent pay structure'.