Conduct an email in which you break the bad news

Assignment Help Management Theories

Reference no: EM133216904

Breaking bad news to a hostile audience is never easy. Use the following scenario and conduct an email in which you break the bad news.

Scenario: Denying a customer's request

You're the shipping manager for ECO-System's subsidiary, Early Learning, Inc. A customer, Margaret Howard of Concord, RI, ordered a large set of original Lincoln logs for her grandson's fifth birthday. The Lincoln logs came in a beautiful tin, replicating the first sets produced. Margaret has emailed your company because the tin arrived damaged in shipping, and she needs a replacement before her grandson's birthday party in three days. However, the tin is made by a different manufacturer, and you're currently out of stock. You will not be able to reorder the tin and get to her in time. Email Ms. Howard the bad news and an alternative solution.

Keep the following items in mind while creating your response.

Question 1: Decide whether to use a direct or indirect approach to break the bad news.

Question 2: At the end of your response, include a paragraph telling why you chose the approach that you did.

Reference no: EM133216904

Questions Cloud

What would be the behaviors as a leader that would express : EDLPS 598 University of Washington, How would you know that you had gained the respect of your team members? For you, what would be the behaviors as a leader

Difference between ethnic culture and organizational culture : Difference between Ethnic Culture and Organizational Culture-Can organizational culture influence ethnic cultural values?

What changes you would recommend for board restructuring : Identify two corporate governance mechanism (both internal and external) that could have failed/or have failed the most and explain briefly how could have

Discuss security measures in tlm : You will discuss security measures in TLM. You will need to select one mode of transportation to effectively discuss this topic in specific detail.

Conduct an email in which you break the bad news : GEB2214 University of South Florida, Decide whether to use a direct or indirect approach to break the bad news and At the end of your response

Intersect overlay method to perform spatial analysis : Provide an example of when you would use the "Intersect" overlay method to perform spatial analysis. Identify and describe each component of a GNSS.

Implement feature called journaling : Most modern file systems (Ext4, NTFS, HFS+, etc) implement a feature called journaling, How and why does this work?

Difference between excel-access and tableau : Briefly describe the difference between Excel, Access and Tableau. What is your impression of Tableau?

Speed and space efficiency : Btrfs makes some assumptions about how the disk will be used which allow it to perform well during "normal" use, in terms of both speed and space efficiency.

User Account

All Pages