Reference no: EM133158162

BSBPEF501 Manage personal and professional development

ASSESSMENT 2 - PROJECT

TASK A: CONDUCT A SESSION WITH A TEAM MEMBER TO ESTABLISH WORK GOALS

You will be placed in groups of THREE nominated by your trainer and you are to conduct a role play meeting during class time to assist in developing work goals, plans and activities.

You will take turns on playing three roles: one of a HR Manager, another as an IT Support Officer and a Mobile Phone Sales Assistant of a Mobile Phone company. As the HR Manager you will conduct 2 (TWO) performance development reviews for both roles in IT.

You will only be assessed on your practical skills as the HR Manager, you will need to complete TWO records using the EMPLOYEE CAREER PLAN MEETING RECORD template provided below, you must record the following information:

1. Discuss and agree on the main objectives of the IT Support Officer and the Mobile Phone Sales Assistant. Please see below list of responsibilities as an example to help select the work goals:

IT SUPPORT OFFICER DUTIES/FUNCTIONS/RESPONSIBILITIES:
o maintaining records of software licences
o managing stocks of equipment, consumables, and other supplies
o talking to clients and computer users to determine the nature of problems
o responding to breakdowns
o installing and configuring computer hardware, software, systems, networks, printers, scanners and more
o planning and undertaking scheduled maintenance upgrades
o investigating, diagnosing and solving computer software and hardware faults
o agreeing call-out timescales
o obtaining replacement or specialist components, fixtures or fittings
o repairing equipment and replacing parts
o supervising junior engineering and technical staff
o ensuring compliance with health and safety legislation
o checking computer equipment for electrical safety

MOBILE PHONE SALES ASSISTANT DUTIES/FUNCTIONS/RESPONSIBILITIES:
o Provide sales support to customers and increase Mobile Phone sales by 5%
o Perform cold call to potential clients/customers
o Develop personal book of business by preparing sales plan
o Generate significant number of phone leads from various sources
o Utilize regional call centre in performing outbound calls
o Create and sustain cordial relationship with new customers
o Achieve minimum standards for sales quotas, quotes, and calls
o Improve revenue by penetrating to existing customer base
o Produce price and credit term quotes
o Utilise knowledge of company's production and execute schedules in scheduling product installation date for customers
o Coordinate phone sales related training on customer acquisition, retention, etc. to new associates
o Apply computer database in logging different sales data for current customers, as well as for saving new customer information
o Ensure the development and maintenance of professional and mutually beneficial relationship with customers
o Perform investigation on conformance issues and resolve them promptly.

2. Provide information of the following according to their role and responsibilities:
a) What is their career goal?
b) What is their career plan?
c) What activities have they taken or plan to take to meet their career goal?

3. Provide feedback to the IT Support Officer and Mobile Phone Sales Assistant based on your knowledge as a HR Manager and show support by advising them on how to progress their career and achieve their career goals.

After you have completed the HR Manager 1:1 role play session for both roles, you will be swapping roles going into the IT Support Officer role or the Mobile Phone Sales Assistant, so that the other student has a turn to conduct a 1:1 session as the HR Manager. (Please note, this task does not require an observation and you will be assessed based on the information you provide in the ‘Employee career plan meeting record' form below).

EMPLOYEE CAREER PLAN MEETING RECORD (Please complete and submit TWO records)

1. Please discuss and at least FIVE (5) main work objectives of their specific role.

2. Information of the following according to their role and responsibilities:
a) What is their career goal?
b) What is their career plan?
c) What activities have they taken or plan to take to meet their career goal?

3. Provide feedback to the IT Support Officer or Mobile Phones Sales Assistant based on your knowledge as a HR Manager by advising them on how to progress their career and achieve their career goals.

TASK B: REVIEW PERSONAL AND PROFESSIONAL DEVELOPMENT OPPORTUNITIES

INSTRUCTIONS

You must conduct an audit of your own personal development and identify the areas of your skills and experience that require improvement and areas where they are your strength.

TASK C: TECHNIQUES TO MANAGE TEAM HEALTH AND WELLBEING

CASE SCENARIO: MATRIX HOMES

A building and construction company called Matrix Homes is a medium sized business with 92 workers. The workforce comprises 70 per cent blue collar labourers and tradesmen and 30 per cent white collar professionals and administration staff.

Consultation with management identified that a key priority was to:
- address the rising rates of unscheduled work absences
- address the rising rates of injury claims associated with physical disorders.

An audit of the work environment found that while Matrix Homes had a system for managing the risk of hazardous manual tasks, there were no supportive policies or facilities in place that sought to improve the health and wellbeing of workers which could assist in proactively preventing injuries and reducing the amount of work absences by their employees.

With an overarching long-term goal to decrease absenteeism and increase productivity, the health and safety committee decided to get the advice of a WHS Consultant on identifying techniques to manage team health and wellbeing in the workplace.

You are to act as the WHS Consultant and complete the table below identifying strategies to assist Matrix Homes with their health and wellbeing issues.

Please complete the HEALTH & WELLBEING MANAGEMENT PLAN table below:
a. List and describe at least two strategies of each of the following:
i. Techniques to manage team physical health at Matrix Homes.
ii. Techniques to manage team wellbeing at Matrix Homes.
b. Cite at least three sources of information accessed to identify techniques to manage team health and team wellbeing in the workplace.

TASK D: IDENTIFY DEVELOPMENT NEEDS & PARTICIPATE IN PERSONAL AND PROFESSIONAL DEVELOPMENT ACTIVITIES

Using the PERSONAL DEVELOPMENT PLAN below develop a timeline for achieving your career objectives and prioritise your goals in the order of most important to least important.

Ensure you include an explanation of what your personal development plan has been designed to help you achieve and how you propose to manage and organise the implementation of the plan.

PERSONAL DEVELOPMENT PLAN

1. What are your career objectives?
Please be specific with your answer, providing details of which industry, which company, or organisation you would like to work in and the reason why it is important to you.

2. How will it be achieved?
Describe what skills and training you may need to achieve your career goals.

3. Who will you need to engage to achieve the career objective?

4. When will you be completing your objective?

5. How will you measure your success after?