Conduct a qualitative and quantitative analysis

Assignment Help Business Management

Reference no: EM132654139

Task 1 - Customer Engagement Business Process Management

Discuss each component of the life cycle with respect to a business you work in, have access to or for a simulated business, as nominated by your Assessor.

In your discussion, outline how the organisation monitors and optimises customer contact processes and conduct a qualitative and quantitative analysis against the organisational standards. Specify how the monitoring and analysis drives review and subsequent modification of processes. Include the role of benchmarking and outline the points in the lifecycle above that benchmarking takes place. For each of the points (Modelling, Automation, Monitoring, Optimisation) define the inputs or data sources and outputs for the specific business you are reviewing.

Likewise for each of the points (Modelling, Automation, Monitoring, Optimisation) specify the applicable statistical methods that can be applied to the input and output data. Provide specific examples from the practice business environment.

Apply the model to the practice business environment and identify one business process related to customer engagement that needs to be optimised. Take this business process through the life cycle to the point that the process is implemented. Clearly document the revised process, including the use of graphical presentation tools.

Present your discussion and process review as a formal report suitable for submission to the Senior Management Team of the business.

Task 2 - Business Processes Review and Benchmark Comparison

This task requires you to select a food service business and observe customer engagement. Collect data from your observations to include a range of customer service principles. Document the processes undertaken by the business using graphical tools (e.g. flowcharts) and document the data using a range of statistical methods.

Once you have determined the statistical data, analyse the customer contact processes and compare these to relevant industry benchmarks and those specific to the locality.

Using this information, outline process improvement strategies and a productivity improvement methodology.

Attachment:- Business Process Management.rar

Reference no: EM132654139

Questions Cloud

What are an afferent neuron and efferent neuron : What are an afferent neuron and efferent neuron? What are efferent neuron components of the facial nerve and their actions?

Electronic medical records with personal health records : Compare and contrast electronic medical records with personal health records.

Compute Beaver accumulated E-P : Beaver Corporation reported taxable income of $500,000 from operations this year. Compute Beaver's accumulated E&P at the beginning of next year

What are three attributes of jesus according to the quran : Re-read the hadiths, "Major Topics in the Hadith". Choose three of the hadiths to analyze. What is/are the ethical lesson(s) that each hadith seeks to convey?

Conduct a qualitative and quantitative analysis : Conduct a qualitative and quantitative analysis against the organisational standards. Specify how the monitoring and analysis drives review and subsequent

Animal and plant health inspection service : On your first week of the job working for the USDA's Animal and Plant Health Inspection Service,

Process of transcription and translation : In the process of transcription and translation which would be more problematic: an error/mutation in the start sequence or an error/mutation in the stop sequen

Contrast meccan and medinan surahs in the quran : Contrast Meccan and Medinan surahs in the Qur'an. What are three similarities and three differences in terms content, style and/or structure?

Describe the basic storage mechanism for dna : Describe the basic storage mechanism for DNA using the words histone complex, nucleosome, chromatin and chromosome.

User Account

All Pages