Reference no: EM131610034

Please follow all instructions and no plag. please read the attachment as well its needed to successfully complete this assignment. Use at least four (4) quality academic resources in this assignment.

Note: Wikipedia and other Websites do not qualify as academic resources. book reference for ch.4 is Fundamentals of Human Resource Management.

Scenario:

You are the HR manager for a small retail company that sells a high volume of products over the Internet. Your company is growing rapidly due to increased Internet sales. Your company prides itself on providing high-quality products and services. The Customer Service department is integral to the success of the company.

Over the past few months, the Customer Service department has been unable to fill its openings for Customer Service Representative positions. You suspect there could be a number of reasons for this, but you know you first need to look at the job, the work flow, the knowledge, skills, abilities, and experience the company is seeking to ensure the job reflects the current workload and expectations.

Write a six to eight (6-8) page paper in which you:

1. Examine at least three (3) approaches that you can take as the HR manager to conduct a job analysis of the Customer Service Representative position. Suggest the major pros and cons of each selected approach. Recommend the approach that would be most effective in conducting the job analysis for this organization. Justify your recommendation. (Dr. Vic's Tips: this question is very straightforward and will require you to review Ch. 4 of our Noe textbook particularly p.p. 103-111, many approaches are offered with a description of each one. You could also use external information here in order to fulfil the three academic resource requirement for this assignment. ).

2. Select two (2) out of the four (4) approaches to job design that are the most important for you to consider. Suggest two (2) challenges that you may encounter when designing a job using each of the selected approaches. Support your response with specific examples to illustrate the potential advantages and disadvantages of using each approach.

(Dr. Vic's Tips: here please review p.p. 112-121 of Ch. 4 where job design is discussed. One way to approach the challenges portion of this question is to consider all parties on equal knowledge bases - including potential employees, customers, and the employer. Also, how might a CS rep. become more motivated, mentally stimulated and satisfied with the job - again, look at p.p. 112-120 on Job Design).

3. Using the four (4) approaches to job design, create two (2) strategies that the organization can implement to attract and select qualified applicants for the Customer Service Representative position. Justify the main reasons that the selected strategies would be effective. (Dr. Vic's Tips: Ch. 4 of our book and again in p.p. 112-121 job design is discussed, try to focus on selection on the main approaches, including motivation, job enlargement, job enrichment and teams, flexible work schedules and any other approach you research).

Propose three (3) ways that you can use the information obtained from a job analysis to measure the performance of Customer Service Representatives. Provide a rationale for your response. (Dr. Vic's Tips: this question relates to both Ch. 4 and 8 on job analysis and job performance respectively.

After having reviewed the information within Ch. 4 - particularly, p.p. 103-106 and the entirety of Ch. 8, please offer three ways the HRM can use job analysis info to existing employee performance - in our case, the CS reps. How might analyzing job specifications, skills and duties relate to assessing employee performance? Please list and describe thee ways).