Conduct a gemba walk

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The purpose of the "Gemba Walk" by management is to visit the ground floor of the manufacturing industry to get a better understanding of the effects of Kaizen in the processes used by the company in creating a product. What about the Service Industry? It's a slightly different approach than the traditional manufacturing, how a Service-based company would conduct a "Gemba Walk"? Where would management visit and what could be measured to improve?

Reference no: EM132397108

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