Reference no: EM132950657

You are to select a service organization of your choice which takes pride in managing its service operations effectively and efficiently. The project write-up must be based on data obtained through a scientific research process as discussed in class. Ensure your project answers the following questions critically by providing in-depth analysis of your findings:

1. Concise description of the service/services provided and the target market.

2. Critical analysis of the service strategy being used to deliver the service/services.

3. Analysis of service delivery system used.

4. Discussion of the role of front office and back office in the service delivery system.

5. Analysis of service recovery process.

6. Analysis of the nature of impact of the service/services on the environment and any discussion of any mitigation strategies adopted.