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Concepts of total quality management

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Reference no: EM131209746

1.) Describe how career opportunities have changed over the years due to growth in the hospitality industry.

Your response should be at least 200 words in length.

2.) Describe how leaders use the concepts of total quality management (TQM) and empowerment to involve their employees in the improvement of guest service.

Your response should be at least 200 words in length.

Reference no: EM131209746

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