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1. Compare the concepts of customer satisfaction and customer loyalty. Are they related? Does one follow the other? Which of the two is more relevant to a business? Why? Explain.
2. “Acquiring new customers can cost five times more than satisfying and retaining current ones.” Why so? Explain. Justify the statement using the Marketing Funnel Concept
3. Write about 2000-2500words benchmarking in quality in project management. Must have 3-5 references
Which of the following is not characteristic of a likert scale? A disadvantage of this type of scale is the “halo” effect. Numerical scales should contain about how many categories? Which of the following is not characteristic of the questionnaire? W..
What is project management? Briefly describe the project management framework, providing examples of stakeholders, knowledge areas, tools and techniques, and project success factors.
Clozapine (Clozaril) is a drug manufactured by Sandoz for the treatment of severe chronic schizophrenics who are unresponsive to regular treatments.
What hazardous situations are you and your team facing? If you need to, you can differentiate these situations depending on the punctured drum being a strong oxidizer, strong acid, or strong base. Develop a brief priority list and a brief action l..
Refer to Problem. If a contract for the second and third years is pending, what are the implications for process selection? Borges Machine Shop, Inc., has a 1-year contract for the production of 200,000 gear housings for a new off-road vehicle
How can stereotyping affect organizational behavior overall? What is global impact on recent consideration of potential tax penalties for production relocation?
Generally, the consumption habits of African American consumers are a function of their _________ rather than their __________.
what is your input on changes in the organization that has to do with POWER?
List one metric, define/explain it, and explain how it can be used by an organization.
Discuss the concept of strict liability. Should this be applicable to businesses in product liability cases? Is this fair? What if a business is extremely cautious and yet a person is injured by the product. Why would it make sense to hold the busine..
Why was the tension growing in the foreign-exchange market then? Do you agree with (IMF) Managing Director Strauss-Kahn’s opinion? Why or why not?
Identity theft is common in our advanced society. Programmers and hackers are making efforts to trade off a remote PC framework for basic information.
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