Concepts incorporated in total quality management

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Reference no: EM132127455

(a) Employee empowerment is one of the concepts incorporated in Total Quality Management (TQM). Explain four ways in which teams of empowered employees are built in an organisation.

(b) Define the costs associated with quality.

(c) What is the PDCA cycle? Illustrate the cycle on a simple diagram.

Reference no: EM132127455

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