Concept of optimal quality level is considered controversal

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1. The concept of an optimal quality level is considered controversial. Some companies argue that the goal of zero defects is not a reasonable one. In which of the following products would management be most likely to argue that the goal of zero defects is very desirable?

a. Living-room furniture such as couches

b. Aircraft tires

c. Aircraft entertainment systems

d. All of the answers are correct

2. The degree to which a product or service meets the specifications of its design and achieves the specified performance is called ___.

quality

conformance quality

performance quality

zero defect

Reference no: EM131733733

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