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Since the deregulation of the airline industry, fierce competition has forced Global Airlines to reexamine their operations for efficiency and economy. As part of their campaign to improve customer service, they have focused on passenger check-in operations at the terminal. Global operates a common check-in system wherein passengers for all Global's flights line up in a single "snake line." The arrival rate is estimated to be 66 passengers per hour. The check-in process takes an average of six minutes. Agents are paid $23 an hour. The customer relations department estimates that every minute a customer spends waiting in line to be checked in, it costs Global $1 due to missed flights, customers' dissatisfaction, and loss of future business. Assume that interarrival and service times are exponentially distributed.
How many agents should Global staff?What is the average waiting time in line? (Do not round intermediate calculations. Round your answer to 3 decimal places.)What is the average number of customers in the system? (Do not round intermediate calculations. Round your answer to 2 decimal places.)What is the average number of customers that are in service? (Do not round intermediate calculations. Round your answer to 1 decimal place.)
Vending machine dispenses hot chocolate or coffee. Service time is 30 seconds per cup and is constant. Customers arrive at a mean rate of 80 per hour and this rate is Poisson-distributed. Decide the average number in the system.
If an extremely intelligent hacker is caught by a law enforcement agency, should that hacker be prosecuted and sent to jail?
Select a small business that you may want to start and write a brief description of it. What is strategic management and planning? Why would a strategic plan be important to the success of this business?
Which behaviors, thinking approaches, emotional stances, decisions, and business management actions can be found in the two readings that pertain to adaptability
Research the corporate-level of strategies and evaluate the business-level strategy do you believe is appropriate to offset forces in the industry for Victory Motorcycles
Not constructing a new factory would result in no additional revenue being generated because the current factories cannot produce these new products. Construct a decision tree to help Expando make the best decision.
A recent project nominated for consideration at your company has a four-year cash flow of $20,000; $25,000; $30,000; and $50,000. The cost of the project is $75,000.
desires to control inventory levels so as to minimize the sum of holding and order costs. It costs the firm $20 to place an order. Nike estimates its yearly inventory carrying costs
Analyze the management principles applicable to organizing the project with examples from your experience managing other project.
Compute the forecast for year 6 using exponential smoothing, an initial forecast for year 1 of 3,000 mile 1 of 3,000 miles, and a =5
Federal Land Bank (FLB) filed an action to foreclose a mortgage on property owned by Howard and Harriet Franklin. Before trial, FLB's attorney wrote to the Franklin's attorney inviting settlement offers.
Every day that a patient is hospitalized, they receive a set of pre-packaged supplies first thing in the morning or upon check-in. Regardless of use or not, the supply set is disposed and replaced the next day.
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