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Compute the efficiency of process

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Reference no: EM133066078

Please help Develop a process activity chart for problem 1

a) Categorize activities as value-added, non-value-added, and business-value-added

b) Compute the efficiency of this process.

  • Staff member pulls list of patients with appointments to pick up their records(1 minute)
  • Staff member requests paper medical records from the file clerk through email, call, or paper notes (10 minutes)
  • File clerk checks all communication on methods (10minutes)
  • File clerk goes to the record storage location (5minutes)
  • File clerk places a request to have the records pulled (2minutes)
  • The storage clerk reviews the request (2minutes)
  • File clerk collects the records (3minutes)
  • Staff member makes copies of the records and gives them to the patients (20minutes)
  • File clerks return records to storage location (5minutes)

Reference no: EM133066078

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