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A government office processes two types of applications, Basic and Special, for an agency responsible for awarding funds for projects. Separate departments within the office process the two types of applications. The office manager is interested in finding out whether it is possible to reduce the processing times of each application and has asked you to evaluate each process. He would like each process to be 50% efficient. After reviewing both processes you have found the following information:
Basic application process (per application)
Special application process (per application)
60 minutes required to input information
140 minutes required to input information
60 minutes required to verify information
100 minutes required to verify information
20 minutes required to double-check work
60 minutes required to double-check work
30 minutes spent in mailroom
10 minutes moving between stations
30 minutes moving between stations
Additional information
2 employees work on Basic applications
3 employees work on Special applications
10 Basic applications wait to be processed
20 Special applications wait to be processed
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