Reference no: EM132696860
RM at Work 8.1"So how is it working, Anthony?" asked Sandra, the RM at the Holiday Inn Express. Sandra and Anthony were old classmates. They were chatting after a monthly meeting of the local hotel association. Anthony was the FOM at another hotel in the area. He was telling Sandra how he had solved the problem of dealing with telephone call reservations at his property when his front desk staff was too busy to handle the calls effectively.
"It's great," replied Anthony. "When we get busy I just have our employee tell the caller they will be transferred to Reservations. We have our franchisor's reservation center number on speed dial, so the call is transferred to that extension. Presto, the call is forwarded to the res center. Somewhere in Colorado-or maybe India-I think. Anyway, they handle it. We don't."
"Any negative feedback?" asked Sandra.
"None at all," replied Anthony. "No guest complaints, and our staff just love it."
RM Considerations
1. How should Anthony compute the cost of implementing this specific solution to his "we're too busy to take the call" problem? What is your assessment of it?
2. Do you think most hotel franchisors would encourage, or discourage, the call strategy implemented at Anthony's hotel? Why?
3. If you were Sandra, how might you solve the "we're too busy to take the call" problem if it were one that was frequently experienced by your own front office staff?
|
Strengths of the north american workforce
: Assume you are a member of the leadership team for a small to medium sized manufacturing firm.
|
|
Calculate bill share of net income
: Bill and Bob share profits of their partnership in the ratio of 6:1 respectively. If the net income of the firm is $29,000, calculate Bill's share of net income
|
|
Applying assessment tools
: Discuss diagnostic assessment tools and Communicate in a manner that is scholarly, professional, and consistent with expectations for leaders of the social work
|
|
Cultural impediments and structural impediments
: What is the difference between cultural impediments and structural impediments?
|
|
Compute the cost of implementing specific solution
: RM at Work 8.1"So how is it working, Anthony?" asked Sandra, the RM at the Holiday Inn Express.
|
|
Which is true of a partnership balance sheet
: Which of the following is TRUE of a partnership balance sheet? Each partner's assets, liabilities, and equity will be shown separately.
|
|
Discuss how each standard applies
: Discuss how each standard applies to this case - Identify two standards provided through the NASW standards readings that you could apply to this situation
|
|
Cost control strategy in healthcare
: What are the arguments, pro and con, of patient cost sharing as a cost control strategy in healthcare?
|
|
While journalizing the transaction
: Tim and Michelle have decided to form a partnership with a 60/40 partnership interest ratio. While journalizing the transaction?
|