Compute the coefficient of variation for current and past

Assignment Help Other Subject

Reference no: EM133644202 , Length: word count:1200

Overview

You are a supervisor at Regional Call Center's Washington, D.C., facility. Regional provides contract call center services for several companies, including banks and major retail companies. You have been with the company for slightly more than seven years, having joined Regional right after graduating with a master's degree in business administration from Strayer University. After the monthly staff meeting, you were handed a new assignment by the company CEO. The assignment came out of a discussion at the meeting in which one of Regional's clients wanted a report describing the calls being handled for them by Regional. The CEO had asked you to describe the data in a file called Regional Call Center Download Regional Call Centerand produce a report that would both graphically and numerically analyze the data. The data are for a sample of 57 calls and the following variables:

Account Number.
Past Due Amount.
Current Account Balance.
Nature of Call (Billing Question or Other).

Instructions

Summarize the case scenario of the Regional Call Center's Washington, D.C., facility.

Develop bar charts showing the mean and median current account balance.

Construct a scatter diagram showing the current balance on the horizontal axis and the past due amount on the vertical axis.

Compute the key descriptive statistics for current and past due amounts.

Compute the coefficient of variation for current and past due account balances.

Generate analysis of the descriptive statistics, coefficient of variation, and graphs.

Recommend, based on data analysis and graphs, two strategies to improve the service to the client.

Write a 4-5 page report (including a cover page and a source list page) to the Regional clients that contain the results of the completed tasks along with a discussion of the statistics and graphs.

Provide two quality resources.

This course requires the use of Strayer Writing Standards (SWS). The library is your home for SWS assistance, including citations and formatting.

Apply strategies that are informed by the principles of statistical thinking and data-driven decision making to enhance business process performance.

Reference no: EM133644202

Questions Cloud

About health literacy rates among women diagnosed : The nurse notices inconsistencies among the published research while reviewing literature about health literacy rates among women diagnosed with breast cancer

History of obesity-smoking-hiatal hernia : A patient with a history of obesity, smoking, hiatal hernia, and dysphagia arrives at a medical office with reports of feeling a lump in the throat.

Summarize the articles main points and connect them : Summarize the article's main points, and connect them to the material you read/watched in the resources of the current module.

Adequate nursing staff with lower nurse-to-patient ratio : Adequate nursing staff with lower nurse-to-patient ratio. What potential barriers do you foresee specific to your organization and group project?

Compute the coefficient of variation for current and past : Apply strategies that are informed by the principles of statistical thinking and data-driven decision making to enhance business process performance

What factors contributed particularly to the outrage : What factors contributed particularly to the outrage and anger that legislators, regulators, customers, and shareholders felt?

Mentoring is crucial for undertaking nurse practitioner : Mentoring is crucial for those undertaking the nurse practitioner (NP) role. Mentorship offers a process of guidance and support as new NPs seek clarification

Caring for client who just gave birth who tested positive : The nurse is caring for a client who just gave birth who tested positive for COVID-19 but is asymptomatic.

Betadine and draped in sterile fashion : This 47-year-old female was taken to the operating room and placed in supine position. The right flank was prepped with Betadine and draped in sterile fashion

User Account

All Pages