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Discuss the following points regarding the total quality management concept:
1. Discuss personal experience in regard to quality improvement programs.
- If you have no experience, you should gain some from friends or work colleagues or-as a last resort-news articles.
- If news reports are used, references and in-text citations must be provided.
2. What has led to the more comprehensive strategic view about total quality management?
3. What impact did the quality improvement program have on the company or organization? Please provide specific examples demonstrating the impact.
4. Why do some quality initiatives fail?
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