Components of the gap model

Assignment Help Operation Management

Reference no: EM131795015

1. Dr. W. Edwards Deming defined quality as "fitness for use" and sought to improve quality by working within the system familiar to managers.

a. True

b. False

2. According to what you read in your textbook, all of the following are components of the GAP model except:

a. The discrepancy between delighting or pleasing customers and total customer service and satisfaction.

b. The discrepancy between management's perceptions of what features constitute a target level of quality and the task of translating these perceptions into executable specifications.

c. The discrepancy between quality specifications documented in operating and training manuals and plans and their implementation.

d. The difference between the customer's ideas, expectations, and perceptions.

3. At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ______ ?

a. Kaizen blitz

b. dpmo

c. Poka-yoke

d. External failure device

e. All of the above

Reference no: EM131795015

Questions Cloud

Supply chain in response to customer demand signals : A(n) _______ produces only what is needed at upstream stages in the supply chain in response to customer demand signals.

What is the yield to maturity at a current market price : Harrimon Industries bonds have 6 years left to maturity. Interest is paid annually, and the bonds have a $1,000 par value and a coupon rate of 8%.

Required to perform any type of breech notification : Would the hospital be required to perform any type of breech notification based on this incident?

Part of philip crosby philosophy of quality : Which of the following is not a part of Philip Crosby's philosophy of quality?

Components of the gap model : According to what you read in your textbook, all of the following are components of the GAP model except:

Specializes in certain types of goods-producing activities : A firm that specializes in certain types of goods-producing activities, such as customized design, manufacturing, assembly, and packaging,

Average amount required to meet demand : Additional inventory kept over and above the average amount required to meet demand is called _____ inventory. Based upon your readings of your textbook,

Colorado sells replacement poles each season : A ski repair shop at a resort in Colorado sells replacement poles each season.

Patient data for the intensive care department : Human Resources (HR) has requested an electronic file of patient data for the Intensive Care department.

User Account

All Pages