Components of service-level agreement

Assignment Help Basic Computer Science
Reference no: EM133042828

Supporting Lectures

IT Delivery and Support (and associated textbook chapters)

Management Practices

Preview of IT Assurance

The discussion assignment provides a forum for discussing relevant topics for this week on the basis of the course competencies covered.

Tasks

Discuss the following topics:

List and explain five application risks.

Name and describe the four controls associated with the software release process.

What are the components of a service-level agreement?

What is problem management? What does it do?

Reference no: EM133042828

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