Components of effective training program

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Reference no: EM1378486

Question: Assume you have recently been asked to revamp the new worker training for the call center consumer service representatives of an investment management company. Use the web and other materials to support your position, briefly write your response to the following:

1) What are the essential components or considerations necessary to make this an effective training program?

2) Why are these essential?

Reference no: EM1378486

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