Components of customer-relationship management process

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1. From the perspective of quality, critically examine the components of a customer-relationship management process. Support your answer with suitable examples.

2. Critically explore the concept of failure modes and effects analysis (FMEA). What are the main areas where firms can apply it and what are its main benefits?

3. Quality management is important to make sure things are done the very best way possible. A finished product that is of superior quality is of utmost importance.

For a quality program to be successful, it must be ingrained into the culture of the organization Discuss.

4. Critically examine the necessity of a team for total quality to be achieved.

Reference no: EM132166605

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