Reference no: EM132986678

BSBINN601 Lead and manage organisational change

Activity 1A
Objective To provide you with an opportunity to identify strategic change needs through an analysis of organisational objectives.

Foundation skills: Reading, Navigate the world of work, Get the work done.

Activity
1. Why is it important to analyse an organisation's objectives when identifying change requirements or opportunities?

WILL FULLFILL THE COMPANY OBJECTIVE . THE COMPANY WANT TO GET ASSURE IT WILL HELP COMPANY CHANGES.

2. Give three examples of strategic change needs for Australia Post (refer to the case study - Australia Post in appendix A).

Activity 1B
Objective Review existing policies and practices against strategic objectives to identify where changes are required.

Foundation skills: Reading, Navigate the world of work, Get the work done

Activity
1. Why should existing policies and practices be reviewed against strategic objectives?
IF I WANT TO IMPLIMENT ANY CHANGES I NEED TO REVIEW POLICIES AND PROCEDURE. FOR EXAMPLE IF AUSTRALIAN POST WANT TO OPEN ON SAT OR SUNDAY THEY HAVE TO REVIEW POLICIES AND PROCEDURE TO FIN IN THE POLICY

2. Read the scenario and company's policies and practices provided below.
Scenario The company introduces a new time recorder system for employees. The new technology will use fingerprint to record clock in and clock out time instead of signing paper sheet individually. Benefits of the new system are;
(i) Record time accurately
(ii) Automatic time record report summary which reduces HR working process
(iii) Employees able to access information via a digital system

Company's policies and practices
Hours of work: You are expected to work 38 hours per week between 8.30 am. until 5.00 pm. Monday to Friday. During your ordinary hours of work, you are entitled to a meal break of up to 1 hour.
In addition to your ordinary hours of work, you agree that we may from time to time require you to work reasonable additional hours which may include weekends and public holidays. You acknowledge that your remuneration has been set to take into account the reasonable additional hours that you may be required to work from time to time.

Time record: Employee must record clock in and clock out time at level 3, 18 Mount Gravatt, Capalaba Rd, Upper Mount Gravatt, by signing a provided timesheet. Human resources (HR) Department is responsible to summarise the timesheet and record late, sick leave and annual leave in the employee's time record report. Employees can access the report to review their time record summary by completing time record request form and the employees must return the record on time.

To complete the task, you are required to;
2.1 Identify where changes in policies and practices are required
Time sheet managemtne and practices
Human resource time management

2.2 Adjust company's policies in accordance with the change
Human resource management policy
section will be time sheet that need changes

Activity 1C

Objective Monitor the external environment to identify events or trends that impact the achievement of organisational objectives.

Foundation skills: Navigate the world of work, Get the work done

Activity

1. Give six examples of external factors that may impact the achievement of an organisation's objectives.
PESTLE

2. Use the PESTEL analysis tool to identify factors that can affect Australia Post performance.

Activity 1D

Objective Identify major operational change requirements due to performance gaps, business opportunities or threats, or management decisions.

Foundation skills: Navigate the world of work, Get the work done

Activity 1. Give 3 examples of each factor that may result in a change in an organisation

Factor
Performance gaps
Business opportunities
Business threats
Management decisions

2. You are an owner of a graphic design company. You have reviewed your employee's performance and found that they fail to deliver services on time. Only 70% of products are delivered to the customers on time. Hence, the customer satisfaction rate is low. From this scenario, you are required to identify major operational change requirements due to performance gaps.

Activity 1E
Objective - Review and prioritise change requirements or opportunities with relevant managers
- Consult stakeholders, specialists and experts to assist in the identification of major change requirements and opportunities.

Foundation skills: Oral communication, Navigate the world of work, Interact with others, Get the work done.

Activity
1. Why is it important to review and prioritise change requirements or opportunities with relevant managers and specialists? (Give at least two reasons)

2. Refer to a case study - Australia Post in Appendix A
List at least five change requirements.

3. Discuss with your classmates who play the role of managers/specialists to identify major changes requirement, and prioritise change requirements from the list.

Activity 2A

Objective Undertake cost-benefit analysis for high priority change requirements and opportunities.

Foundation skills: Reading, Writing, Numeracy, Get the work done

Activity
1. Why is it important to undertake a cost-benefit analysis for high priority change requirements and opportunities? (give at least two reasons)
We neednmore benefits than cost to undertake cost benefit analysis

2. Imagine the graphic design company has decided to invest $50,000 in new equipment, staff training and consultancy support to streamline its workflow.

(i) What are the potential tangible and intangible benefits to be achieved from this investment? (List 3 tangible benefits and 3 intangible benefits)
Revenue - tansible benefits

(ii) Please conduct cost-benefit analysis report of using a new equipment from the information as follows;

Activity 2B

Objective - Undertake risk analysis and apply problem-solving and innovation skills to identify barriers to change and agree and record mitigation strategies.
- Identify and respond to barriers to the change according to risk management plans.

Activity
1. What is the purpose of a risk analysis when developing a change management strategy?
Effect the work efficiency
Less knowledge
Staff resistance
Risk taking
2. Imagine that the graphic design company is introducing new technology and working practices. Discuss in pair about risk of using the new technology and conduct risk analysis. (Please read a learner guide and refer to risk analysis diagram in page 43) - The learner is required to list at least three risks that may occur.

3. Imagine that the graphic design company is introducing new technology and working practices. What barriers might be encountered? (Give at least two barriers)
Employees reisstance

4. What mitigation strategies could be implemented to avoid the barriers identified in the previous question? (Give at least two mitigation strategies)

5. Discuss with your classmates about risks and mitigation strategies relates to the graphic design company case.

Activity 2C
Objective Develop change management project plan.

Foundation skills: Writing, numeracy, Get the work done

Activity 1. Why is it important to develop a change management project plan? (Give at least three reasons)

2. What key information should be included in the change management project plan? (Give at least four key information)

3. Refer to the case study - Australia Post in Appendix A.

Due to COVID-19 pandemic situation, Australia Post has to develop a change management project plan. You are required to write a project plan in the table below.

Activity 2D Presentation

Objective Obtain approvals from relevant authorities to confirm the change management process.

Foundation skills: Writing, Oral communication, Navigate the world of work, Interact with others and Get the work done.

Activity
1. Why is it important to gain approval from relevant authorities for change management processes?
1.4 learner workbook

2. Identify at least three people that you have to seek approval for your project (refer to Australia Post Annual report 2020 page 61-63).
Senior managers, external agenices and relevant authoritites

3. Refer to the project plan you developed in Activity 2C, you are required to present your project plan to relevant authorities.
Presentation for this question
Resources in moodle for presentation

Note: you can select any technique that you think is suitable for your project presentation. Choose the technique that you think you will get the approval.

Activity 2E

Objective - Assign resources to the project and agree on reporting protocols with relevant managers.
- Identify and respond to barriers to the change according to risk management plans.

Foundation skills: Oral communication, Navigate the world of work, Interact with others, and Get the work done

Activity
1. What kind of resources might you allocate to the project (refer to the Australia Post project)?

2. Work in a pair, you are required to discuss with your partner and complete the task below:

(i) Identify barrier to change and solutions. 2.2 learner workbook4

(ii) Write reporting protocols and resources assigned. You must write detail about stakeholders, when will they report work progress? How do they report the progress? and who is the person responsible for the project?

Activity 3A

Objective Develop communication or education plan, in consultation with relevant groups and individuals, to promote the benefits of the change to the organisation and to minimise loss.

Foundation skills: Writing, Navigate the world of work, Interact with others, and Get the work done.

Activity
1. Develop a communication plan for Australia Post, as part of implementing change strategy. Then discuss two other members of your class, as acting stakeholders (or as per instructed by the trainer).

Note: You can refer to a communication plan template in "Change_management_workbook and template" file provided in the Moodle.

2. What are the benefits of this change? (Give at least two benefits)

3. What can be the loss or drawbacks of the change? How could this be taken into account in the communication process?

Activity 3B
Objective Arrange and manage activities to deliver the communication or education plans to relevant groups and individuals.

Foundation skills: Navigate the world of work and interact with others.

Activity
1. You are about the implement the communication plan. What are topics that you will include in the meeting? (List at least three main topics)

2. What practical arrangements do you need to consider when arranging and managing communication/training activities? (Identified at least three areas of practical arrangement)

3. Discuss with your classmate to seek feedback on practical arrangements in your plan

Activity 3C

Objective Consult with relevant groups and individuals for input into the change process.

Foundation skills: Oral communication and Interact with others

Activity
1. Imagine that you are planning a consultation event in your organisation as part of a change program to introduce the change project of Australia Post.

1.1 How would you select members of the consultation group/s?

1.2 When, where and how will the consultation/s take place?

1.3 What key questions will be asked as part of the consultation process? (at least three questions)

1.4 What will happen to the results/output from the consultation process? (at least two results)

2. Perform a roleplay:
Student A will be a person who will seek a consultation.
Student B will be the specialist.
Student A is required to ask questions in Question 1.3 and write the answers below. Student B is required to answer questions.
After finish, you are required to swap the role.

Activity 3D
Objective Action interventions and activities set out in project plan according to project timetable.

Activity
1. Choose three of the following possible interventions and actions which may occur on a project plan. Thinking of the context of Australia Post, describe how you would ensure the correct/appropriate implementation of these actions:

» Action research
» Career planning
» Job redesign
» Sensitivity training
» Succession planning
» Surveys (with feedback)
» Team building
» Termination or redeployment
» Training
» Transition analysis.

2. please schedule your selected intervention and activities in the change process timeline.

Activity 3E

Activate strategies for embedding the change

Activity
1. Why is it important to activate strategies for embedding the change? (Give at least two reasons)

2. As you start implementing the change project to Australia Post, which strategies might you use to embed the change? (Learner must include an explanation of how they apply the selected strategies in the answer) (Give at least two strategies)

Activity 3F

Objective Conduct regular evaluation and review and modify project plan where appropriate to achieve change program objectives.

Activity
1. Why is it important to evaluate and review progress during a change management programme?

2. What methods can be used to evaluate and review the progress of the project? (Give at least two methods)

3. You are required to write an evaluation plan for the project. In the plan, you must include the topics as follows:
- Evaluation method
- How often is the evaluation or performance review
- What do you want to observe/ evaluate?
- How would you know if you need to modify the project plan?
- Give an example of the modification.

Skills and Knowledge Activity
Objective To provide you with an opportunity to demonstrate your knowledge of the foundation skills, knowledge evidence and performance evidence.

Activity Answer each question in as much detail as possible, considering your organisational requirements for each one.

1. Describe a process or cycle for managing organisational change effectively.
2. What are the components of a change management project plan?
3. Describe how organisational behaviour can affect a change management programme.
4. List three potential barriers to change in your organisation and describe specifically how those barriers may impede the change process.

Attachment:- Lead and manage organisational change.rar