Reference no: EM133294620
Question
1. Which of the following is NOT a type of business correspondence that are most commonly used today?
A. Business Emails.
B. Business Assets.
C. Business Memos.
D. Business Letters.
2. One of the following is NOT a component of Communication process.
A. Sender.
B. Message.
C. Noise.
D. Receiver.
3. Which of the following is NOT one of the reasons for preparing minutes in a meeting?
A. To confuse those that did not attend the meeting.
B. To record the decisions that are made at a meeting.
C. For future reference.
D. To avoid any misunderstandings that may arise after the meeting has been completed.
4. __________________ is the informal exchange of information between two or more people.
A. Interpersonal communication.
B. Intrapersonal communication.
C. Public communication.
D. Small group communication.
5. Which statement best describes Down-ward Communication?
A. Where communication is directed upward to managers or supervisors using memos, reports, meetings and informal discussions.
B. Where communication occurs between people of the same status or level.
C. Where people at the top disregard juniors.
D. Where decisions are made at the top level and then flow down to the people who carry them.
6. One of the following is NOT an example of written communication.
A. E-mail.
B. Telephone.
C. Fax.
D. Letter
7. Which statement best describes an acknowledgement letter?
A. An apology letter written to show failure in delivering the desired result.
B. A letter written to appreciate someone's work in the organisation.
C. A letter written to inquire about a product or service.
D. A letter written when one wants to acknowledge someone for their help or support when one was in trouble.
8. _____________ is NOT an element of a letter.
A. Heading/ Address.
B. Letter head.
C. Date.
D. Salutation.
9. One of the following is NOT a type of business correspondence.
A. Business e-mail.
B. Business memo.
C. Business identity card.
D. Business letter.
10. The following are commonly used methods of voting except one.
A. Show of hands.
B. Poll.
C. Wink.
D. Ballot.