Component of an information management system

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Reference no: EM132268990

Assessment: Systems Analysis

Instructions for Students

Students are required to demonstrate their skills and knowledge on Manage an information or knowledge management system by completing a range of tasks, outlined below, relating to analysis of an information or knowledge management system with which they are familiar.

Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources.

TASK 1:

Systems Analysis Questions/Answer

1 Select a component of an information or knowledge management system with which you are familiar.
a) Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.
b) Identify possible improvements that could be made to the system.
c) Suggest other employees who may be involved in assessing the system and designing improvements.
d) Write a report summarising your assessment and possible improvements. (1 page)

2 Identify and list three or more members within your organisation who need to use its information system. Next to each name, record their position and make a note of their learning needs.

3 Select a component of an information management system used at your workplace. This may be a component of the customer relationship system, marketing management system or other knowledge database. Identify the resources required to train one of the members you identified in question 2 and write your answer in table format as below. Prepare and write a one-page proposal, approximately 400 words, justifying allocation of the following resources to your training:

Resource

Requirement(s) for the training

Human

Example: SME trainer for two days (etc)

Financial

 

Physical  
Time
 

4 Create an email, memo, poster or webpage to promote the use of the knowledge management system. Ensure you explain how the information will be read by all relevant personnel. (approx. 250 words)

5 Identify the performance measures used to calculate the effectiveness of your organisation's information systems. You may select a single system, such as a CRM, or a whole system. List some of these measures and describe how they are collected; for example, automatically, via an integrated computer KMS. (approx. 150 words)

6 Access and write a brief summary, approximately 300 words, of scope and purpose of the Australian Standard for Knowledge Management

TASK 2:

Deliver a 10-15-minute presentation on your favourite TOPIC from this unit.

Verified Expert

Knowledge management system can be a pivotal aspect for the organisational management to cater better decision making process. This particular assignment has dealt with management of the knowledge system along with customer relationship management for an organisation. Knowledge management can allow in making informed choice of decisions whereas the CRM can allow in better information system through acknowledging the concerns and aspirations of customers. This assignment has accounted different measurement systems for the calculations of the effectiveness of CRM and KM.

Reference no: EM132268990

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Reviews

inf2268990

8/29/2019 2:44:44 AM

Assignment topic was knowledge management writer very well presented his thoughts on topic. I appreciate the efforts of the team and writers.

len2268990

3/28/2019 10:54:43 PM

Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources.

len2268990

3/28/2019 10:54:29 PM

Students are required to demonstrate their skills and knowledge on BSBINM501 Manage an information or knowledge management system by completing a range of tasks relating to analysis of an information or knowledge management system with which they are familiar. The assessment covers sufficiently the assessment requirements set out for this unit. That's why this can be considered as a holistic assessment Students must record their answers in a separate A4 document and submit by attaching to their cover page.

len2268990

3/28/2019 10:54:14 PM

In the event you are deemed Unsatisfactory, you will be allowed two (2) further attempts at an assessment within the timeframe of this course. As part of the assessment process, you must abide by any relevant assessment policies as provided to you. If you feel you are not yet ready to be assessed or this assessment is unfair, you should be offered the opportunity to discuss all options that are available to you to complete the assessment.

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