Reference no: EM132268990

Assessment: Systems Analysis

Instructions for Students

Students are required to demonstrate their skills and knowledge on Manage an information or knowledge management system by completing a range of tasks, outlined below, relating to analysis of an information or knowledge management system with which they are familiar.

Students must answer all questions. Most questions require short answers although some questions require a more detailed response. Students may use various sources of information including: text books, learning workbooks, other documents and the internet and they must list their sources.

TASK 1:

Systems Analysis Questions/Answer

1 Select a component of an information or knowledge management system with which you are familiar.
a) Assess the effectiveness of this system, explaining how you collected the information to complete the assessment.
b) Identify possible improvements that could be made to the system.
c) Suggest other employees who may be involved in assessing the system and designing improvements.
d) Write a report summarising your assessment and possible improvements. (1 page)

2 Identify and list three or more members within your organisation who need to use its information system. Next to each name, record their position and make a note of their learning needs.

3 Select a component of an information management system used at your workplace. This may be a component of the customer relationship system, marketing management system or other knowledge database. Identify the resources required to train one of the members you identified in question 2 and write your answer in table format as below. Prepare and write a one-page proposal, approximately 400 words, justifying allocation of the following resources to your training:

Resource	Requirement(s) for the training
Human	Example: SME trainer for two days (etc)
Financial
Physical
Time

4 Create an email, memo, poster or webpage to promote the use of the knowledge management system. Ensure you explain how the information will be read by all relevant personnel. (approx. 250 words)

5 Identify the performance measures used to calculate the effectiveness of your organisation's information systems. You may select a single system, such as a CRM, or a whole system. List some of these measures and describe how they are collected; for example, automatically, via an integrated computer KMS. (approx. 150 words)

6 Access and write a brief summary, approximately 300 words, of scope and purpose of the Australian Standard for Knowledge Management

TASK 2:

Deliver a 10-15-minute presentation on your favourite TOPIC from this unit.