Reference no: EM133171808

View the following video and answer the questions below (this will lead to the completion of your strategy proposal): "How Much Does It Cost to Give Great Customer Service?"

While you are developing your proposal before your presentation, you discover internal data that highlights four key problem areas for the company. These are problems that will make it hard for the company to achieve its business objectives, and include:

• Increasing turnover among Customer Service Representatives

• Slow response time to customer inquiries

• Low client retention rates (fewer repeat customers)

• An increase in billing errors

As it relates to YOUR Company: (My Company is Safety Insurance Company )

1) Prioritize ALL of the problems listed ranging from highest to lowest.

2) Select the top two problems from your list and describe the impact they have on your Company's ability to achieve its goals.

3) Create an action plan to address these two problems (from employee training, feedback from customers, resources needed), etc.

Include specific objectives, steps and timing. 

At least 4 paragraphs.