Reference no: EM133179774
BSBMGT502 Manage People Performance
Assessment Task 1
Assessment Objective
The objective of this assessment is to enable you to demonstrate your knowledge and understanding of performance management systems within legislative and organisational guidelines.
Assessment Requirements
Review the Case Study - BDS Auto Care(Appendix 1)
1. Complete the Operational Plan (Appendix 2). As the workshop Manager, you are to report your operational plan to head office to have the following completed by the extended trading deadline.
2. Read the profiles in this assessment. In pairs, adopt the role of Managerfor that Employee (Marie or Tony).
3. Individually develop goals, KPIs and tasks for the Employee you have selected. Document these in the Employee's Performance Management Plan (Appendix 3).
4. Prepare role-play notes to plan the topics you will discuss and outcomes you hope to achieve, these will assist you to keep the role-play meeting on track. Submit these with your documentation.
5. Conduct two one-on-one coaching role-plays (one with you as the Manager, one as your partner's Employee). The Assessor will observe this role-play and examine the documentation (the completed Appendices plus notes) that you will submit for assessment on completion.
Role-plays
As the Manager, you have set up the first one-on-one meeting. In addition to discussing the program you have outlined on the Performance Management Plan (Appendix 3), you will also:
a. Resolve the issue outlined in the Employee profiles and conduct a coaching session to assist the Employee address the issue.
b. Discuss KPI results generated from their team.
c. Discuss Individual reports on progress and take time to chat with your Employee informally to get feedback on problems they are facing. You also use this meeting to emphasise the concept of team achievement.
d. Complete the Performance Development Plan (Appendix 4) on the basis of the outcomes of the one-on-one session and sign-in agreement.
e. Complete performance review notes to place in the Employee's file.
6. Complete file notes from the one-on-one coaching session to be placed in the Employee's file.
7. Following the role-play, the Employee participant is to complete the Coaching Session 1 - Observer's Evaluation Sheet (Appendix 5).
8. Following the role-play as the Manager, complete the Coaching Session 1 - Coach's Self-Reflection Sheet (Appendix 6)
9. Conduct a second meeting with your partner and deliver feedback (participant Employee/Observer deliver feedback verbally to the Manager participant regarding the coaching session) based upon the notes taken in Observer's Evaluation Sheet. The Assessor will observe this session.
10. A presentation by the candidate is required as part of this assessment task 1.
Case study - BDS Auto care
You need to determine what the source of his negativity is and plan his performance management. In your one-on-one session with Tony you need to come to a resolution of a way forward and get Tony fully ‘on board'.
Respond to these questions with your feelings and thoughts about coaching. What was your initial reaction to the coaching exercise?
Que.1 What was your overall assessment of your performance as a coach? Give reasons for this assessment.
Que.2 What do you think were some of your strengths during the exercise?
Que.3 What do you think were areas where there was room for improvement?
Que.4 What kind of strategies can you think of to help improve your coaching skills?
Que. 5 What do you think will be the cost of not implementing new strategies into your role as a manager?
Que.6 What are some valuable skills that you have learned today to help you in your role as manager/coach?