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Paper - Influence of Intrinsic, Extrinsic And Interpersonal Factors On Turnover Intention Among Customer Service Executives In Contact Centers In Klang Valley
Research Objectives
The objectives of this study are as follows:
i) To identify whether intrinsic factors influence turnover intention among customer service executives in contact centre;
ii) To identify whether extrinsic factors influence turnover intention among customer service executives in contact centre;
iii) To identify whether interpersonal factors influence turnover intention among customer service executives in contact centre;
You need to complete the Method of Analysis
Method of Analysis
– Normality Test– Regression– Correlation– Reliability Analysis
Verified Expert
The following write-up elaborates the methods of analysis that will be used for investigating the cause of high turnover among customer service executives in the contact centres at Klang Valley. A discussion of the methods - normality test, regression, correlation and reliability analysis - have been provided. These methods are intended at helping deduce the required results with the help of survey answers from a group of respondents. This document has been prepared using Microsoft Office Word.
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