Reference no: EM132262831

Paper - Influence of Intrinsic, Extrinsic And Interpersonal Factors On Turnover Intention Among Customer Service Executives In Contact Centers In Klang Valley

Research Objectives

The objectives of this study are as follows:

i) To identify whether intrinsic factors influence turnover intention among customer service executives in contact centre;

ii) To identify whether extrinsic factors influence turnover intention among customer service executives in contact centre;

iii) To identify whether interpersonal factors influence turnover intention among customer service executives in contact centre;

You need to complete the Method of Analysis

Method of Analysis

– Normality Test
– Regression
– Correlation
– Reliability Analysis