Complete the method of analysis

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Reference no: EM132262831

Paper - Influence of Intrinsic, Extrinsic And Interpersonal Factors On Turnover Intention Among Customer Service Executives In Contact Centers In Klang Valley

Research Objectives

The objectives of this study are as follows:

i) To identify whether intrinsic factors influence turnover intention among customer service executives in contact centre;

ii) To identify whether extrinsic factors influence turnover intention among customer service executives in contact centre;

iii) To identify whether interpersonal factors influence turnover intention among customer service executives in contact centre;

You need to complete the Method of Analysis

Method of Analysis

– Normality Test
– Regression
– Correlation
– Reliability Analysis

Verified Expert

The following write-up elaborates the methods of analysis that will be used for investigating the cause of high turnover among customer service executives in the contact centres at Klang Valley. A discussion of the methods - normality test, regression, correlation and reliability analysis - have been provided. These methods are intended at helping deduce the required results with the help of survey answers from a group of respondents. This document has been prepared using Microsoft Office Word.

Reference no: EM132262831

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Complete the method of analysis : Influence of Intrinsic, Extrinsic And Interpersonal Factors On Turnover Intention Among Customer Service Executives In Contact Centers In Klang Valley
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inf2262831

9/3/2019 3:19:38 AM

Refer to the attachment above and kindly focus only at 3.7. Method of Analysis. Do not talk extensively on the report stick to the topic and provide a detailed definition of the work.

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