Complaining about being kept waiting

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An 85-year-old patient, Mr. Griffin, who you know suffers from dementia, is restless in the chair and complaining about being kept waiting. He is getting loud and asks you, "How much longer do I have to wait?" He has approached you 2 minutes earlier and asked the same question.

(AppB IV.AIV.1, 5, 7, and 8)

What will you do? How would you respond? How will you handle patients who are visually impaired, hearing impaired, or have difficulty understanding? Give some tips on how to deal with these patients.

Reference no: EM133085209

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