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Complained about unprofessional service staff

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Question

You are a manager in a hotel and recently have seen several negative reviews posted on popular travel websites about your hotel. The reviews have complained about unprofessional service staff, unreliable wi-fi, and dissatisfaction with the free breakfast. How should you respond to these reviews? Should you respond at all? Why or why not? What actions should you take after seeing these reviews?

Reference no: EM133425469

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