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Another customer who ordered a Cappuccino with 2 tablespoons of sugar yelled to the waiter as there was no sugar. The customer didn't realize that sugar was available on the table. She just had to pour it herself. As waiter was new he forgot to inform the customer about sugar.
-As a manager, identify the problem and handle the situation by demonstrating your complaint resolution and communication skill to talk with the customer and satisfy her. Seek informal feedback on the quality of food and service from the customer. Your instructor will act as this customer.In the afternoon, another customer had ordered Sweet and Sour Chicken and Crab Rangoon. The restaurant was packed and kitchen was flushed with the food request. Based on the customer database, she is a regular customer and it is her birthday. After 25 minutes of waiting, the customer became impatience and complained about the slow service of the food.
-As a manager, communicate with the customer and resolve the complaints. Use questioning techniques to get informal feedback on the possible cause of issue and detail of the complaint and the quality of food and service from the customer. Assume, you give a 20% discount on the total billed amount of $45 to satisfy the customer. Instructor will act as this customer.
-Surprise her with a cake with her name and sing Happy Birthday to her. The cake cost $15 for the restaurant.
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