Reference no: EM132150850

Scenario:

This is from an old story, back in the ’30s, in the days when an ice cream sundae cost much less. A 10 year-old boy entered a hotel coffee shop and sat at a table. A waitress put a glass of water in front of him.

“How much is an ice cream sundae?” the little boy asked. “Fifty cents,” replied the waitress.

The little boy pulled his hand out of his pocket and studied the coins he had. “Well, how much is a plain dish of ice cream?” he inquired. By now, more people were waiting for a table and the waitress was growing very impatient. “Thirty-five cents,” she brusquely replied. The little boy again counted his coins. “I’ll have the plain ice cream,” he said. The waitress brought the ice cream, put the bill on the table and walked away. The boy finished the ice cream, paid the cashier and left. When the waitress came back, she began to cry. As she wiped down the table, there placed neatly beside the empty dish were two nickels and five pennies. You see, he couldn’t have the sundae because he had to have enough money to leave her a tip.

You are required to write a report on the following:

1. Compare Vroom’s Expectancy theory against Maslow’s need theory. Interpret from the case the situations where Vroom’s expectancy theory of motivation has been used in this story.

2. Present your case in the class justifying how communication plays a vital role in keeping employees motivated in your organization. Compare the communication styles.