Reference no: EM13884949
Part 1
Contrast the mindset of management under total quality and more traditional management structures with respect to employees, manufacturing, and leadership.
Explain each of the following statements as they apply to modern quality management. a. Customer service is the rule, not the exception. b. The absence of defects is a given rather than a source of competitive advantage.
Describe the relationship between quality and personal values.
Identify and discuss five differences between service and manufacturing organizations.
Cite two ways that the accounting function can contribute to the achievement of quality.
Compare and contrast the quality philosophies of Deming and Juran.
Part 2
Discuss the concept of best practices and their effect on quality management success.
Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define
quality along each of these dimensions.
The criteria for Performance Excellence for the Malcolm Baldrige award consist of a hierarchical set of categories, items, and areas to
address. Which of the following four is NOT one of them?
According to Kano's classification of customer requirements, a cup of coffee that is served hot and fresh at a restaurant specializing in
breakfasts fits which class of customer requirements?
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Calculate expected return and standard deviation
: Calculate Expected Return And Standard Deviation For A Portfolio- Mark Spitz proposes to invest in two shares, X and Y. He expects a return of 12 percent from X and 8 percent from Y
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Liquid-phase irreversible reaction
: The liquid-phase irreversible reaction A ? B is carried out in a CSTR. To learn the rate law, the residence time, t is varied and the effluent concentrations of species A are measured.
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Which has a longer macaulays duration
: Which has a longer Macaulay's duration: a $ 1 million face value zero coupon bond with a two- year maturity and a yield of 6 percent, or a $ 1 million face value coupon bond with a two year maturity that pays 6 percent coupon interest? Explain your r..
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Determine the the maximum power
: determine the the maximum power that could be transmitted and the corresponding angle of twist in degrees.
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Compare the quality philosophies of deming and juran
: Compare and contrast the quality philosophies of Deming and Juran
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Calculate the distance the spring was compressed
: A 1784.0 g mass is on a horizontal surface with µk = 0.40, and is in contact with a massless spring with a force constant of 736.0 N/m which is compressed. When the spring is released, it does 1.32 J of work on the mass while returning to its equi..
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Conversion in the reactor and the reactor temperature
: Using the mole balance equation only, a relationship between conversion in the reactor and the reactor temperature can be obtained. This relationship is shown in the following figure as a plot of XMB versus reactor temperature.
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Calculate net present value for a company
: The tax rate is 30%, and 70% of franking credits are claimed by shareholders. Propfix requires a return of 15% pa after tax on its investments. Should they make the upgrade
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Calculate the bonds macaulays duration
: You own a corporate bond that carries a 5.8 percent coupon rate and pays $ 10,000 at maturity in exactly two years. The current market yield on the bond is 6.1 percent. Coupon interest is paid semiannually and the market price is $ 9,944.32. a. Calcu..
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