Compare the communication skills shown by the narrator

Assignment Help Operation Management
Reference no: EM132301708

Write 3 paragraphs on the following paragraph by answering this question: Compare the communication skills shown by the narrator and the old man, e.g., balancing strong feelings, rationality, assertiveness, relationships, and listening.

Article: THE TRAIN CLANKED and rattled through the suburbs of Tokyo on a drowsy spring afternoon. Our car was comparatively empty - a few housewives with their kids, some old folks going shopping. I gazed absently at the drab houses and dusty hedgerows. At one station the doors opened, and suddenly the afternoon quiet was shattered by a man bellowing violent, incomprehensible curses. The man staggered into our car. He wore laborer's clothing, and he was big, drunk, and dirty. Screaming, he swung at a woman holding a baby. The blow sent her spinning into the laps of an elderly couple. It was a miracle that the baby was unharmed. Terrified, the couple jumped up and scrambled toward the other end of the car. The laborer aimed a kick at the retreating back of the old woman but missed as she scuttled to safety. This so enraged the drunk that he grabbed the metal pole in the center of the car and tried to wrench it out of its stanchion. I could see that one of his hands was cut and bleeding. The train lurched ahead, the passengers frozen with fear. I stood up. I was young then, some twenty years ago, and in pretty good shape. I'd been putting in a solid eight hours of aikido training nearly every day for the past three years. I liked to throw and grapple. I thought I was tough. Trouble was, my martial skill was untested in actual combat. As students of aikido, we were not allowed to fight. "Aikido," my teacher had said again and again, "is the art of reconciliation. Whoever has the mind to fight has broken his connection with the universe. If you try to dominate people, you are already defeated. We study how to resolve conflict, not how to start it." I listened to his words, I tried hard. I even went so far as to cross the street to avoid the chimpira, the pinball punks who lounged around the train stations. My forbearance exalted me. I felt both tough and holy. In my heart, however, I wanted an absolutely legitimate opportunity whereby I might save the innocent by destroying the guilty. This is it! I said to myself as I got to my feet. People are in danger. If I don't do something fast, somebody will probably get hurt. Seeing me stand up, the drunk recognized a chance to focus his rage. "Aha!" he roared. "A foreigner! You need a lesson in Japanese manners!" I held on lightly to the commuter strap overhead and gave him a slow look of disgust and dismissal. I planned to take this turkey apart, but he had to make the first move. I wanted him mad, so I pursed my lips and blew him an insolent kiss. "All right!" he hollered. "You're gonna get a lesson." He gathered himself for a rush at me. A split second before he could move, someone shouted "Hey!" It was earsplitting. I remember the strangely joyous, lilting quality of it - as though you and a friend had been searching diligently for something and he had suddenly stumbled upon it. "Hey!" I wheeled to my left: the drunk spun to his right. We both stared down at a little old Japanese. He must have been well into his seventies, this tiny gentleman, sitting there immaculate in his kimono. He took no notice of me but beamed delightedly at the laborer, as though he had a most important, most welcome secret to share. "C'mere," the old man said in an easy vernacular, beckoning to the drunk. "C'mere and talk with me." He waved his hand lightly. The big man followed, as if on a string. He planted his feet belligerently in front of the old gentleman and roared above the clacking wheels, "Why the hell should I talk to you?" The drunk now had his back to me. If his elbow moved so much as a millimeter, I’d drop him in his socks. The old man continued to beam at the laborer. "What'cha been drinkin'?" he asked, his eyes sparkling with interest. "I been drinkin' sake." the laborer bellowed back, "and it's none of your business!" Flecks of spittle spattered the old man. "Oh, that's wonderful," the old man said, "absolutely wonderful! You see, I love sake too. Every night, me and my wife (she's 76, you know), we warm up a little bottle of sake and take it out into the garden, and we sit on an old wooden bench. We watch the sun go down, and we look to see how our persimmon tree is doing. My greatgrandfather planted that tree, and we worry about whether it will recover from those ice storms we had last winter. Our tree has done better than I expected, though, especially when you consider the poor quality of the soil. It is gratifying to watch when we take our sake and go out to enjoy the evening - even when it rains!" He looked up at the laborer, eyes twinkling. As he struggled to follow the old man's conversation, the drunk's face began to soften. His fists slowly unclenched. "Yeah," he said, "I love persimmons too..." His voice trailed off. "Yes," said the old man, smiling. 'And I'm sure you have a wonderful wife." "No," replied the laborer. "My wife died." Very gently, swaying with the motion of the train, the big man began to sob. "I don't got no wife. I don t got no home, I don't got no job. I'm so ashamed of myself." Tears rolled down his cheeks: a spasm of despair rippled through his body. Now it was my turn. Standing there in my well-scrubbed youthful innocence, my "make this world safe for democracy" righteousness, I suddenly felt dirtier than he was. Then the train arrived at my slop. As the doors opened, I heard the old man cluck sympathetically. "My, my," he said. "That is a difficult predicament, indeed. Sit down here and tell me about it." I turned my head for one last look. The laborer was sprawled on the seat, his head in the old man's lap. The old man was softly stroking the filthy, matted hair. As the train pulled away, I sat down on a bench. What I had wanted to do with muscle had been accomplished with kind words. I had just seen aikido tried in combat, and the essence of it was love. I would have to practice the art with an entirely different spirit. It would be a long time before I could speak about the resolution of conflict.

Reference no: EM132301708

Questions Cloud

What is the average time customer spends waiting : What is the average time a customer spends waiting in line if there are 5 identical servers?
Compare and contrast universalism and relativism : A common debate in ethics is universalism versus relativism of ethics and moral codes. A frequently asked question is "Does a universal moral code exist.
Create best fit linear model that predicts age from diameter : Math& 146: Introduction to Statistics Project - Create a Best Fit linear model that predicts age from the diameter. Create a scatterplot
Describe hr practices and programs : Describe HR practices and programs that promote a positive work culture. (Possible topics include: employee and employer rights, the employment relationship.
Compare the communication skills shown by the narrator : Compare the communication skills shown by the narrator and the old man, e.g., balancing strong feelings, rationality, assertiveness, relationships,
Explain different personality types or behaviors : Do the author's arguments support his or her main point? Explain different personality types or behaviors and how to apply the suggested tactics for properly.
Staffing planning relate to the employee life cycle : Describe the role that labor demand and labor supply play in the HR staffing planning process. How does staffing planning relate to the employee life cycle?
Specific operational challenges faced by management : What are specific operational challenges faced by management when it comes to the importance of global virtual teams?
Explain three career-enhancing techniques or tactics : Identify and explain three career-enhancing techniques or tactics in advancing your career. Your essay should be at least two pages and should include.

Reviews

Write a Review

Operation Management Questions & Answers

  Book review - the goal

Operations Management is about a book review. Title of the book is "Goal". This book has been written by Dr. Eliyahu Goldartt. The book has been appreciated by many as one of those books which offers an insight into the operations and strategic capac..

  Operational plan in hospitality enterprise

Operational plan pertaining to a hospitality enterprise is given in detail in the solution. The operational plan is an important plan or preparation which gives guidelines regarding the role and responsibilities of each and every operation at all lev..

  Managing operations and information

Recognise the importance of a strategic approach to the development and deployment of organisational information systems. Demonstrate an understanding of the importance of databases and their integration to the organisation's overall information mana..

  A make-or-buy analysis

An analysis of the holding costs, including the appropriate annual holding cost rate.

  Evolution and contributor of operations management

Briefly explain Evolution and contributor of Operations management.

  Functions and responsibilities of an operations manager

A number of drivers of change have transformed the roles, functions and responsibilities of an operations manager over recent years. These drivers have not only been based on technological innovations but also on the need for organisations to develop..

  Compute the optimal order quantity

Compute the Optimal Order quantity of DVD players. Determine the appropriate reorder point.

  Relationship to operations practice in the organisation

Evaluate problems in operations and identify approaches to overcoming them. Critically evaluate operating plans and identify areas for improvement. Justify, implement and evaluate changes to operations in line with modern approaches.

  A make or buy analysis

Develop a report for Figi Fabricating that will address the question of whether the company should continue to purchase the part from the supplier or begin to produce the part itself.

  Prepare a staffing plan

Prepare a staffing plan showing the change of your unit from medical/surgical staffing to oncology staffing.

  Leadership styles in different organizations

Ccompare the effectiveness of different leadership styles in different organizations

  Risk management tools and models

Be able to understand the concept of risk, roles and responsibilities for risk management and risk management tools and models.

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd