Compare the arguments of the two factions

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Ohm Control Systems is a large manufacturer of control systems for the electrical power generation and distribution industry. Over the past few years, Ohm has watched overseas competitors take away market share with products that are priced lower and that, at the same time, have a reputation for better reliability. The company is not in a dangerous position yet, but the board of directors wants to see a concerted effort to improve the company's competitive posture. Among the senior management, two factions have developed: faction 1, which supports TQM, and faction 2, which supports ISO 9000.1.Assume that you are siding with faction 1. List the arguments for implementing TQM, and justify them. 2.Now assume that you are siding with faction 2. List the arguments for ISO 9000, and justify them. 3. Compare the arguments of the two factions. Which faction would you like to be with? Justify your choice.

Reference no: EM131003082

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