Company to enable more efficient customer service

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Reference no: EM132205109

New customer management database software has just been introduced to your company to enable more efficient customer service. The software reporting function has made you aware that some of the customer service staff may need to be trained. You confirm this need with the customer service manager.

1. Use dot points to explain what managers should do to ensure staffs have the skills to implement the business plan and meet performance measures.

Reference no: EM132205109

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