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As a company will there be a disagree about where your company should be positioned in terms of price, product, and service? If so, how do you plan to resolve these issues?
Many managers say that evaluating an employee's performance is on of their most difficult tasks. Why do you think they feel that way? What can organizations and managers do to make it an effective process?
Using aggressive mail promotion with low introductory interest rates, Yeager National Bank (YNB) built a large base of credit card customers throughout the continental United States.
Why are these two roles typically separated? Is it a positive development for so many firms to have a combined CEO and board chair?
For the three types of distribution facilities (warehouse, break-bulk, or order fulfillment center) in which would you expect the cost to distribute (on a per unit basis) to be the highest and why?
Meredith and Mantel (2012) describe top-down and bottom-up budgeting (pp. 289-292). Evaluate these two techniques in terms of your course project. Address the following questions in your posting:
A company realizes that recent layoffs at its primary customers reflect potential falling demands for its customers' products, and hence for its own products. The company has engaged in:
How are SCM systems and CRM systems related?
For this question, imagine that you are working for a construction management firm. The construction project is a steel post-and-beam structure.
What are some nonwage issues that might come up in bargaining? Which ones are the most important and why? Is it easier to compromise on wage or nonwage issues? Why?
A successful salesperson focuses only on gaining knowledge about the specific product being sold because that is the only information that customers demand.
There are no right or wrong choices for human resource decisions, as you have learned. If you had your own small business, and had to cut payroll somehow, would you choose layoffs, voluntary severance, attrition, payroll cuts? Why?
Assume you are doing a classroom presentation on customer - focused listening. Reread your responses to part one. What are some service attitudes and practices that remote the sincere desire to pay attention to what customers say? Which service situa..
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