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You are a training manager at a US-based company that intends to outsource its inbound call center inquiries to your company's India-based subsidiary. Conduct a short training manual for Indian employees taking inbound English language calls from U.S. customers.
The training manual COULD include background materials about the U.S. company and the role of the Indian subsidiary, materials about the product/service sold to U.S. customers, a comparison of US/Indian cultural differences/similarities, expected telephone etiquette, customer service expectations, message clarity expectations, means to reduce communications noise and other pertinent topics of your choosing.
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