Reference no: EM133002693

BSBXCM401 Apply communication strategies in the workplace

Project Portfolio

Section 1: Prepare for communication
Describe the business or organisation and role you are basing this project on.
What is the name of the business/organisation?
What are the main activities in the business/organisation?
What role will you assume to complete this assessment?
What are the responsibilities associated with your chosen role?

Identify work activities that require communication.
Which work activities will require communication involving team members and clients (at least one each)?
What are the expected work requirements (for yourself and others) to complete the identified work activities?
Summarise organisational policies and procedures.
Which policies/procedures are applicable to your work activities?
Which policies/procedures are applicable to your internal and external workplace communication?
How are they applicable?
Attach policies/procedures to your portfolio (with relevant information highlighted).
Summarise legislative and regulatory requirements.
Which legislation applies to your project/issue and/or workplace communication?
Which regulations apply to your project/issue and/or workplace communication?
How do they apply?
Which sources did you use to obtain information (at least two, including digital sources)?
Attach proof of your research sources (e.g. internet search) to your portfolio.
Seek assistance to clarify communication objectives related to your chosen work activities.
Who will you seek assistance from to clarify the communication objectives associated with your identified work activities?
How will you seek assistance (e.g. through an email to a relevant manager, consulting best-practice sources etc.)?
Attach proof of how you sought assistance (e.g. draft email or video recording of team meeting).
Establish the communication requirements for the identified work activities.
What are the communication objectives (at least two)?
What are the internal communication requirements for your identified work activities (at least one)?
What are the external communication requirements for your identified work activities (at least one)?

Plan communication roles.
What communication role will you play to make sure the identified work activities are completed and the communication requirements are fulfilled?
What communication roles will other team members play (at least two) to make sure the identified work activities are completed?
What communication roles will clients play to make sure the identified work activities are completed?
Identify appropriate communication methods for internal and external communication.
Identify appropriate communication methods to communicate with team members and clients (at least two).
Explain how the communication methods meet organisational requirements.

Section 2: Communicate to provide work instruction to team members and information to clients

Describe the team members.
Who are the team members you will communicate with (at least two)?
Describe any diverse backgrounds (at least one).
How will you consider the diverse backgrounds in your communication?
What interpersonal skills will you use to build relationships with team members (at least three ways)?
How will you facilitate respectful interaction with and amongst team members (at least three ways)?
Plan communication with team members.
What information will you need to present?
Select an appropriate presentation and communication method to communicate the information or instruction (e.g. PowerPoint presentation at a team meeting, oral explanation of a previously emailed written workplan spreadsheet etc.).
How does your chosen communication and presentation method suit the requirements of the audience?
Prepare a written document or presentation to use when you communicate communication roles with the team members.
Attach the written presentation to this section of your portfolio (e.g. work plan, role description etc.).
Plan the negotiation of communication roles.
What aspects of the roles are you willing to negotiate?
What negotiation techniques will you use as you negotiate communication roles (at least three)?

Communicate information to team members and negotiate communication roles.
Unless already viewed in person by your assessor, attach proof of your communication and negotiation (e.g. conference call recording, video of team meeting etc.) to this section of your portfolio.
Summarise the feedback you received from team members about your communication skills.
How can your communication improve?
What are your strengths?
What are your weaknesses?
Summarise any performance feedback you can provide to at least one team member.

Communication with at least one client:
Describe what will be communicated

Describe the client.
Who is the client (at least one)?
What interpersonal skills will you use to build a relationship with the client (at least two)?
How will you facilitate respectful interaction with the client (at least two ways)?
Plan communication with the client.
What do you need to communicate?
Select an appropriate communication method to communicate with the client (e.g. general email to all clients, face-to-face discussion with individual client, social media post etc.).
Plan how you will respond to a communication challenge
Which potential communication challenges do you anticipate (at least two)?
List problem solving/decision making techniques you can use to resolve any communication challenges you may face (at least three).
How might you respond to the challenges (at least two ways)?

Communicate with clients.
Unless already viewed in person by your assessor, attach proof of your communication to clients (e.g. email to customers, screen recording of zoom meeting etc.) to this section of your portfolio.

Resolve one communication challenge
Which communication challenge will you resolve?
How did you resolve the challenge?
Unless already viewed in person by your assessor (or previously attached), attach proof of how you resolved the communication challenge to this section of your portfolio.
Confirm that one communication challenge has been resolved (e.g. through a follow-up email, checking social media posts, survey etc.)
Unless already viewed in person by your assessor (or previously attached), attach the confirmation that the communication issues have been resolved to this section of your portfolio.

Section 3: Support team communication

Seek assistance to improve your communication (e.g. email HR requesting a mentor, watch communication tips and videos on YouTube etc.)
Attach proof of how you sought assistance to this section of your portfolio (e.g. list of YouTube video links, draft email to HR etc.).
Provide feedback and support to one of your team member(s) about their communication skills (e.g. email with relevant communication and YouTube links, or face-to-face discussion followed by a coaching session etc.)
Attach proof of how you provided feedback and support to this section of your portfolio.
Write a report containing important information related to the work activities and communication to a superior (e.g. your manager).
Attach proof of how you reported the information to this section of your portfolio.

Attachment:- communication strategies.rar